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This site is created to handle extra download traffic for www.voicent.com |
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Frequently Asked Questions (Part
2: Installation) 1. What operating system do I need? Windows 2000, Windows XP, or later 2. What hardware do need to run Voicent products? A voice modem. We recommend you use at least a Pentium II processor and minimum of 128 Meg of memory. 3. How do I know what kind of modem is installed on my PC? Please refer to Voice Modem FAQ for more information. 4. What is a voice modem and where can I get one? A voice modem is capable of playing and recording
audio over a telephone line. You can get Voicent voice modem
from our online store. Please refer to Voice Modem FAQ for more information. 5. How do I apply and import my license file? If you have purchased the product, your product license file will be sent to you through email. However, you must apply for your license with your Voicent Gateway ID. To apply, please select Setup à Request Product License… from the Gateway main menu. Or you can visit Voicent’s website at http://www.voicent.com/store/license to apply for your license. After you submitted your license request, you should receive your license file through email within one business day. Your license file is sent as an attached file of the email message. Save the attached file to a directory of your choice, such as C:\temp. Please note that some email programs directly include the license file in the message body instead as an attached file. In this case, please follow instructions in B). A). In the Setup License dialog, click Manage Licenses … button. Click the Browse button. In the Open File dialog, select license file you saved from email attachment. Click Install New License Button. The installed license should appear in the Installed Licensed window. Click Done button B). If your email program include the license file directly into the email message, please select the copy paste lines radio button. Then copy the lines from “######### VOICENT LICENSE BEGIN ##########” to “########## VOICENT LICENSE END ##########” (include these lines); then paste it to the text window below the copy paste lines radio button. Click Install New License button, then click Done. Voicent Gateway should automatically restart. Now if you invoke AutoReminder and/or BroadcastByPhone, the correct license should be displayed in the title bar. 6. Does the shareware version contain all feature as the full version? Compared with Standard version, the shareware version is limited to 5 appointments per day for AutoReminder and 20 phone numbers per broadcast for BroadcastByPhone. Also every phone call begins with "Voicent AutoReminder..." and ends with "please visit us online at www.voicent.com...". See feature comparison for more details. Shareware does not have message designer feature (customized message) which is in the professional version. 7. Is there a time limit on the shareware license? No. You can use it as long as you want. If you
decide to purchase a full version, you do not need to re-install
the software. All you need to do is import a full product license. 8. Why do I get a message saying it cannot find a voice capable modem? Please refer to Voice Modem FAQ for more information. 9. Why do I get a message saying it cannot connect to Voicent Gateway? Voicent Applications, AutoReminder and BroadcastByPhone, are separate programs from the Voicent Gateway. The Gateway is actually the program that makes the phone calls. In order for AutoReminder or BroadcastByPhone to work, a connection with the gateway has to be established. Check whether Voicent Gateway is started or not. Click on the gateway icon on the taskbar, the status should be running. If the gateway is still in the process of starting up, please just wait till the status changed to running, and then invoke AutoReminder or BroadcastByPhone again. If Voicent Gateway failed to start, or AutoReminder and BroadcastByPhone still cannot connect to a running gateway, then please check your firewall and antivirus programs. Windows XP contains a built-in firewall program that can be access from the control panel. These programs might block Voicent Gateway from accepting connections. The following processes are part of the Voicent Gateway. Please refer to your firewall or antivirus program manuals for ways to unblock the gateway. vxengine.exe: telephony engine of the gateway Voicent Gateway normally listens on port 8155, 8255, 8355, and 8455. If you are not sure whether Voicent Gateway is blocked by your firewall or antivirus program, you can disable or uninstall it first. You can enable and reinstall it later. To disable Windows XP firewall, please click the Start button, then select Control Panel, then click Windows Firewall. From the firewall window, select the Off checkbox. 10. Can I use Voicent Software with a Voice over Internet Protocol (VOIP) service? Yes. We have many customers, including international customers, use Voicent Software with VOIP services. When you use Voice over IP (VOIP), a voice terminal (adaptor) is required and is usually provided by your service provider. For example, Vonage uses Motorola VT1005 Voice Terminal. Your modem should be connected to the line jack of the voice terminal. 11. How can I download the program and install it on another computer that is not connected to the internet? When you download Voicent program, you first download the Smart Download program. This is a small executable file that is used to manage the download process. The actual Voicent installation package is more than 60 Meg and it is downloaded one small piece at a time and automatically assembled in the end by the small download program. Here are the steps to download and copy the installation package: 1). Click on the download link from Voicent
download page Now you can run voicent.exe program saved on your CD or USB drive on any computer to install Voicent programs.
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