Professional version supports interactive touch
tone response and voice message, able to play
different messages for human pick up vs. answering
machine, and the ability to customize and
personalize your message using a built-in Message
Designer. Professional version has much more
technology built into it.
With Professional version, the system can:
1. Collect confirmation or response from recipient.
The person who receives the call can, for example,
press 1 to confirm, press 2 to cancel, and press 3 to
leave a voice message. You can design the confirmation
prompt anyway you like.
2. Play different message for answering machine and
for human pickup. This feature can be used for callers
who wish to play different messages to human and
answering machine. Sometimes, you only want to leave
messages on the answering machine. So you can specify
no audio file for human pick up, and have a real
message played when it is answered by an answering
machine or voice mail system.
3. Use speech command. For example, to replay the
message, the person who receives the call can replay
the phone messages by saying a voice command like
Play It Again. If you have important information
like your name or phone numbers that need the person
to write it down, the replay feature will allow them
to repeat the info and have enough time to do so.
4. Broadcast personalized messages include each person’s
name, a specific message just for that person, either
using text-to-speech or pre-recorded audio file. It
can play different messages to different people.
Examples: "Hi, [Mr. Gate], [happy birthday],
this is John Green. Please vote for me for my next
election. If you want to hear this message again,
please say Play It Again. The words in italic
with a bracket […] can be replaced with any words you
choose.
The standard version of Voicent BroadcastByPhone is
only capable of broadcast one pre-recorded voice
message to the entire call list. You can not play
different voice messages during broadcast. No response
can be recorded from the recipients. In addition, the Professional
version of BroadcastByPhone has a “call till confirm”
feature that can be used in a call escalation process.
It also has the ability to “automatically schedule
call for next day” if the current call list is too
long and cannot be finished before the cutoff time.
